Here is a short-list of the most commonly asked questions. To move more quickly to the topic you are interested in, select one of the following categories. If you require further informaiton about anything listed below or just want to speak to us directly, please call 0207 378 4840.
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What is the minimum length of stay?
1 night - Restrictions may apply in certain apartment types during busy periods.
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Are there single beds?
All Marlin Apartments feature double sized beds. However upon request we can offer twin bedding at our Aldgate, Stratford & City Docklands locations.
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Do our apartments have baths?
Most - Only a very small number of apartments feature just a shower at our Queen Street property.
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Are they smoking or non smoking apartments?
All Marlin Apartments are non-smoking.
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Is there a receptionist at the building?
All our properties feature a 24hour reception & concierge.
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Is there car parking?
Car Parking is available at Empire Square, Canary Wharf, Stratford and now our Aldgate - Tower Bridge location.
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How much is the car parking?
Empire Square / Canary Wharf: £16
Stratford: £20
Aldgate: £30
Parking is available from 12pm till 12pm.
- What time do I have to check in & Check out?
Check-in is from 3pm and check out by 10.30am.
- Can I check in earlier than 3pm?
Unfortunately we can never guarantee an early check-in as this is subject to availability on the day. If your apartment can be made ready earlier than 3pm on the day of your arrival, we are more than happy to allow early access for an additional fee of £20. Alternatively you may leave luggage with the concierge until the official check in time of 3pm.
- Are pets allowed?
Guide Dogs only.
- Is there a penalty if we check out late?
If guests check out later than 10.30 am, a charge of £65 will apply. Should a guest fail to depart after after 2pm an additional night will be charged.
A late check out up until 2pm can be pre-booked for £57.50.
- Can I change the dates of my reservation once already booked & confirmed?
Provided we have availability at your chosen location, we may be able to amend the dates of your booking. You will need to discuss this directly with a member of the Reservation Team and we will need it confirmed in writing via email that you wish to proceed with the changes.
Please note that shortening the length of your original booking may be subject to charge. Extensions of your stay are strictly subject to availability at the time of request.
- How often are the apartments cleaned?
Weekly.
An additional cleaning service, which includes fresh linen & towels can be provided for £30. A deep clean is also available for £48.
- Is there a laundry?
Full washing facilities are available including washing machine/dryer.
- How much does it cost for an extra bed or a cot?
The cost is £42 per bed per night or £114 per week - This includes linen.
- Is there a lift in all our buildings?
Yes.
- Is there internet access?
Yes – we provide a complimentary broadband service to all apartments.
- Do you offer corporate rates?
Yes. For further information please contact the Corporate Sales Team on + 44 (0) 207 378 4840 or email.
- Are cots or high chairs available?
Yes – these are available for £10 per day or £40 per week.
- How do I check-in?
It's very simple to check-in to your apartment, in fact, it's exactly the same as you would expect at a hotel. Where you have supplied a valid email address, we will supply email you your check-in and room details. Check in is available from 3pm, if you would like to check in earlier, please contact one of our reservations staff on 0207 378 4840.
- How do I check-out?
Check-out time is 10.30am unless otherwise agreed.
On your departure, lock your apartment door & simply return your keys to the reception desk. We kindly ask that you leave the apartment in a presentable condition, making sure that all the windows are closed and the appliances are switched off.
- What can I expect in my apartment?
All apartments have a kitchen, fully equipped appliances including a fridge-freezer, washer-dryer, dishwashers, crockery (including plates, cups, glasses and pans) with a full suite of utensils. For more details about what's included in the apartments click here.
- What is the maximum number of people the apartments sleep?
The largest number of people any one apartment will sleep is 8, in the two bedroom executive suite at Aldgate. All two bedroom apartments sleep a maximum of 6 people with double sofa-bed or 2 x zbeds, and one bedroom apartments sleep up to 4 people with a double sofa-bed or 2 x zbeds. Studios are the smallest apartments, sleeping a maximum of 2 people.
- How do I pay for my booking?
Pre-payment is taken for all bookings, so if you are booking online the card you provide will be debited automatically and you will be sent a receipt shortly afterwards with the confirmation from our reservations team.
- Are there any fees for paying by credit card?
A £6 booking fee is applicable for all online bookings, regardless of the type of card you book with. When booking direct a 3.5% fee will be applied for using Visa and Mastercard, or 4.5% for Amex and Diners cards. There is no extra charge for debit cards.
- Do I have to pay a deposit for my booking?
A pre-authorisation of at least £200 will be taken from your debit or credit card upon arrival to the building.
- What is a pre-authorisation?
A pre-authorisation is an amount frozen in your account to cover incidental items including (but not limited to): breaches in the terms & conditions, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state.
Please be aware that the pre-authorisation may affect your available funds balance of spending limit on the credit or debit card used at the time of check-in for a period of 5 days (please note this is an indicative timescale only). Once a pre-authorisation has been made, we cannot release, remove or lower the authorized amount until we process the final account after departure.
Extras Available:
- Z- Bed / Sofa Bed
- Car Parking Space
- High Chair
- Baby Cot
- Extra Towels
- Extra Light Clean
- Extra Deep Clean
- Early Check-In*
- Late Check-Out until 2pm
*Early Check-In is subject to availability. If your apartment can be made ready earlier than 3pm on the day of your arrival, we are more than happy to allow early access for an additional fee. Alternatively you may leave luggage with the concierge until the official check in time of 3pm.
If you have a suggested question you would like to see on this page please email us at: feedback@marlinapartments.com
